Job Position: Customer Service Representative
Job Location: Akwa Ibom
Employment Type: Contract
Key Responsibilities
Parcel Registration and Collection:
Assist customers in registering parcels, ensuring all necessary documentation is accurately completed.
Facilitate the smooth and secure collection of parcels by verifying customer details and providing the correct items.
Ticket Booking and Payment Processing:
Guide customers through the process of booking transportation tickets, providing information on routes, schedules, pricing, and delivery options.
Handle collection and processing of payments for all customers, including passengers and cargo/courier service clients.
Customer Support and Issue Resolution:
Respond promptly to customer inquiries via phone, email, WhatsApp, or in person, addressing concerns related to services offered.
Resolve customer complaints by investigating issues, identifying solutions, and implementing corrective actions.
Documentation and Record-Keeping:
Manage, record, and track customer interactions, transactions, comments, and complaints, ensuring all information is accurately documented.
Ensure proper and up-to-date documentation of all customer payments and reconcile with the Finance team.
Qualifications
Minimum of a Bachelor's Degree in a relevant field.
2 - 4 years of experience in customer service, preferably within the transport and logistics industry.
Proficiency in using customer service software, databases, and tools.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to multitask and prioritize effectively.
Problem-solving aptitude and a proactive attitude towards addressing customer needs.
Salary
N75,000 - N80,000 monthly.
Application Closing Date
1st March, 2025.
Method of Application
Interested and qualified candidates should visit their website to apply.
Category: Administration
Location: Akwa Ibom
Job Type: Full Time
Qualification: Graduate
Experience: Senior Level
Work Type: Onsite
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NaijaList.com is a dynamic online platform that serves as a comprehensive marketplace, business directory, job portal, and community message board, catering primarily to the Nigerian community and beyond. Launched by a team of Nigerian entrepreneurs, it aims to foster innovation and entrepreneurship by providing a space where individuals and businesses can connect, trade, and share information.
Overall, NaijaList.com is a versatile and user-friendly platform that facilitates commerce and strengthens community connections by promoting local businesses and services to a broader audience.
NaijaList.com is an online platform that serves as a marketplace, business directory, job portal, and community message board, connecting buyers, sellers, service providers, and job seekers within Nigeria and beyond.
Yes! Creating an account, browsing listings, and posting basic ads are free. However, premium features such as Sponsored listings or business directory placements come with a fee.
Visit NaijaList.com, click “Sign Up,” and follow the instructions to register with your email or social media account.
Log in to your account, go to the “Sell” section, choose a category, upload product details and images, set a price, and submit your listing.
Click on the item you are interested in, and you will find the seller’s contact details or a “Message Seller” button to initiate a conversation.
NaijaList primarily facilitates connections between buyers and sellers. Payment and delivery arrangements must be made directly between both parties.
Register your business by navigating the Business Directory section, filling out the necessary details, and submitting your listing for approval.
Yes! Log into your account, go to “My Listings,” select the business profile you want to edit, and make the necessary changes.
Employers can post job listings by logging in, navigating to the Jobs section, and filling in details about the job role, requirements, and application process.
Browse job listings, click on a job you are interested in, and follow the application instructions provided by the employer.
The message board is a space for discussions, networking, knowledge sharing, and community engagement among NaijaList users.
Users are expected to follow community guidelines prohibiting hate speech, spam, and inappropriate content.
If you encounter a fraudulent or suspicious listing, use the “Report” button on the listing page or contact customer support.
You can contact customer support via the “Contact Us” page on the website or by emailing the support team @ support@naijalist.com
