Job Position: Customer Service Representative
Job Location: Ibadan, Oyo
Employment Type: Full-time
Responsibilities
Managelargeamounts of incoming phone calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods / tools.
Meet personal/customer service teamsales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Requirements
Candidates should possess minimum of a High school Diploma with 1 - 2 years of work experience.
Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Salary
N60,000 / Month.
Application Closing Date
26th March, 2025.
How to Apply
Interested and qualified candidates should send their CV to: vadisa@resourceintermediaries.org using the Job Title as the subject of the email.
Category: Administration
Location: Oyo
Job Type: Full Time
Qualification: Graduate
Experience: Senior Level
Work Type: Onsite
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NaijaList.com is a dynamic online platform that serves as a comprehensive marketplace, business directory, job portal, and community message board, catering primarily to the Nigerian community and beyond. Launched by a team of Nigerian entrepreneurs, it aims to foster innovation and entrepreneurship by providing a space where individuals and businesses can connect, trade, and share information.
Overall, NaijaList.com is a versatile and user-friendly platform that facilitates commerce and strengthens community connections by promoting local businesses and services to a broader audience.
NaijaList.com is an online platform that serves as a marketplace, business directory, job portal, and community message board, connecting buyers, sellers, service providers, and job seekers within Nigeria and beyond.
Yes! Creating an account, browsing listings, and posting basic ads are free. However, premium features such as Sponsored listings or business directory placements come with a fee.
Visit NaijaList.com, click “Sign Up,” and follow the instructions to register with your email or social media account.
Log in to your account, go to the “Sell” section, choose a category, upload product details and images, set a price, and submit your listing.
Click on the item you are interested in, and you will find the seller’s contact details or a “Message Seller” button to initiate a conversation.
NaijaList primarily facilitates connections between buyers and sellers. Payment and delivery arrangements must be made directly between both parties.
Register your business by navigating the Business Directory section, filling out the necessary details, and submitting your listing for approval.
Yes! Log into your account, go to “My Listings,” select the business profile you want to edit, and make the necessary changes.
Employers can post job listings by logging in, navigating to the Jobs section, and filling in details about the job role, requirements, and application process.
Browse job listings, click on a job you are interested in, and follow the application instructions provided by the employer.
The message board is a space for discussions, networking, knowledge sharing, and community engagement among NaijaList users.
Users are expected to follow community guidelines prohibiting hate speech, spam, and inappropriate content.
If you encounter a fraudulent or suspicious listing, use the “Report” button on the listing page or contact customer support.
You can contact customer support via the “Contact Us” page on the website or by emailing the support team @ support@naijalist.com
